The carrier they hired demanded I pay the final balance in cash only upon delivery, despite the broker guaranteeing credit card payment was an option. This caused a huge inconvenience and forces customers to carry large sums of money, which feels inc

The broker neglected to inform the carrier that the destination address was a remote military base requiring specific entry paperwork and prior clearance. This oversight caused the car to be held up at the gate for eight hours, requiring me to franti

They continuously bombarded me with upsell pitches, trying to push expensive services I didn't need, like premium insurance and tire cleaning packages. When I declined, their tone immediately became colder and less helpful. This aggressive sales focu

The broker falsely advertised that they only work with carriers who maintain a perfect safety record. After I checked the assigned carrier's DOT safety profile, I found multiple violations and accidents. The broker is openly lying about their vetting

I explicitly told the broker the car had an aftermarket roof rack, but this wasn't communicated to the carrier. The carrier then tried to charge an 'oversize vehicle' fee upon pickup, which the broker initially refused to negotiate or cover. Dishones