The broker was totally unresponsive when the carrier itself went silent during the last 48 hours of transit. I had no idea where my car was or if it was safe. The broker claimed they 'couldn't reach t [More]
The broker operates entirely on outdated information. They were unaware of recent state weight restrictions and route closures, which led to the carrier having to reroute significantly, delaying deliv [More]
They completely mixed up the pickup and delivery locations, sending the carrier to the wrong state initially. This logistical error added four days to the transit time and caused me to miss an importa [More]
The broker lied repeatedly about the expected transit time. They promised 3-5 days, but the car sat waiting for three days at the initial pickup hub because the carrier was consolidating loads. It ult [More]
After I paid the deposit, I found a direct carrier myself for cheaper and tried to cancel. The broker made the cancellation process impossibly difficult, requiring multiple forms, notarizations, and t [More]
They assigned a truck that was far too large to access my residential street for pickup, something they were warned about repeatedly. The driver refused to come down the street, forcing me to drive th [More]
I felt completely cornered and rushed by the broker. They demanded immediate payment of the non-refundable deposit, warning that if I didn't book 'right now,' the rate would skyrocket. This high-press [More]
The broker completely failed to verify the carrier's insurance status before dispatch. When a minor scratch occurred, we discovered the carrier’s policy had lapsed. The broker immediately disclaimed a [More]
They assured me a full refund if they failed to find a carrier within 7 days. It's been 10 days, no carrier was found, and they are now stonewalling my refund request, offering only a credit for a fut [More]
They booked my vehicle with an unreliable, low-rated carrier that was six hours late for pickup and dropped the car off at 2 AM. The broker simply washes their hands of the issue, claiming the carrier [More]
This broker's quote was a total bait-and-switch scam. They gave me a rock-bottom price just to secure my deposit, then called three days before pickup saying 'no carrier will take it at that rate' and [More]
I had the truck confirmed and scheduled for pickup at my facility. An hour before the driver's arrival time, I received a call stating the 'shipment was re-booked due to capacity issues.' This forced [More]
Car was not delivered on time. Drive could not speak English and got lost picking up the car and dropping it off. He had the wrong address for the shipping company plus the driver damage the door latc [More]
Navi is horrible service. They quote was $709 in a day or two they said $979 claiming no one will drive lower then that. It is bait. Don’t ever use them. They keep changing pricing.
DO NOT BOOK! Was quoted an amount and they called daily with a higher amount asking to approve. Finally for over $500 more they gave me a "take it or leave it" and now I sit over a week later with no [More]
Absolutely horrible communication!! I've been the one to have to reach out for updates. Been a stressful 2+ week process. Signed a $900 contract with them. They didn't bother listening to the pick up [More]
Be aware of this company they give you a quote for transportation pick ups but what you don't realize is that it is an estimate which in turn makes prices subject to change. My quote was for 1,379 dol [More]
No star at all. Less than no star. Charged me $150 deposit. Did not show up on the scheduled day When contacted, tried to charge an additional $1000. When I canceled the contract, they refused to refu [More]
Carrier called me day of telling me I owed $175 more for the move. All brokers are scams, they tell you whatever price they want to tell you. I gave a 1 month move window and they still increased my p [More]
I scheduled weeks in advance for transport. I called several times and was assured it was scheduled. At the last minute the price was nearly doubled and the date of pickup was not assured. This is not [More]
A failure to pick up car in day it was guaranteed. Bad businesses move to break a promise like that. Will cost me hundreds now, because my schedule is totally messed up and i"ll have to read transport [More]
Navi transport by far has some of the worst customer service ever. I ordered an enclosed trailer and was given an open trailer. I've been calling the company to speak with a supervisor, and they have [More]
Stay away. Car was received damaged with no follow up or concern from Navi. They give you a good bid, just low enough to get you to work with them, then appear to hire people that are less than qualif [More]
Still waiting on our car to arrive. Navi has been absolutely terrible with communication- we are having to call them- there is NO accountability. Car was supposed to be delivered to CA from TX on Mond [More]
There’s nothing more frustrating than being left without answers, and that’s exactly what happened here. I was promised regular updates, but after the initial booking, it was silence. Even after multi [More]
