Review Report Review
Poor communication and no accountability when things went wrong

Chris Submitted this review about Navi Auto Transport
Review made Live: 9/11/2026 10:27:00 AM
I would not recommend NAVI Transportation. The delays were frustrating, but what made this experience truly unacceptable was the way NAVI and its contracted carrier handled those delays. My vehicle was supposed to be picked up July 31 and ultimately was not picked up until August 2. The delivery was also repeatedly pushed back, and I was given conflicting information about when my vehicle would actually arrive. The biggest issue was not simply that the dates changed. I understand that transportation schedules can be estimates. The problem was that I was repeatedly told the vehicle would arrive the following day, only to find out that it would not. I was consistently told the vehicle was being delivered in Illinois when my AirTag showed it in New Mexico. Had they simply been honest about the delays and provided a realistic timeline, I could have planned accordingly and avoided additional rental expenses and significant disruption to my family. The lack of communication was extremely frustrating. I repeatedly had to call NAVI and their carrier just to get basic information about where my vehicle was and when I could expect it. The delivery itself created another unnecessary problem. I was not informed in advance about the driver's payment requirements. When Zelle would not allow me to transfer the full balance, I was left trying to figure out how to pay on a Saturday evening. Cash and a cashier's check were not realistically available, and the alternative payment method suggested by the company was not accepted by the driver. What should have been a simple delivery turned into an approximately 90-minute ordeal. What was most disappointing, however, was NAVI's response when I raised these concerns. Rather than showing empathy or taking any meaningful responsibility for the communication failures, they hid behind their waiver and essentially said that because delivery dates are estimates, they were not responsible for the consequences of how they handled the delays. I wasn't asking them to guarantee a delivery date. I was asking them to acknowledge that repeatedly providing inaccurate timelines and failing to communicate with a customer is poor customer service. Even after everything that happened, I requested only a $204 partial refund as a reasonable gesture toward the problems we experienced. NAVI initially refused. Companies cannot reasonably expect customers to accept poor communication, inaccurate information, and a lack of accountability simply because the fine print allows for delivery delays. The delays were frustrating. The complete lack of empathy and willingness to take responsibility was far worse. If you're considering NAVI, be prepared for the possibility that if something goes wrong, you may be left to deal with the consequences while the company points to its waiver rather than taking responsibility for the customer service experience.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Illinois
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
251172196
Quote or Order Cost:
$1506