HIDDEN FEES These people are deceptive!! They will quote you a price and don't tell you about the hidden booking fees until the car is delivered. They are not professional and clear on the shipping pr [More]
The broker was totally unresponsive when the carrier itself went silent during the last 48 hours of transit. I had no idea where my car was or if it was safe. The broker claimed they 'couldn't reach t [More]
The broker operates entirely on outdated information. They were unaware of recent state weight restrictions and route closures, which led to the carrier having to reroute significantly, delaying deliv [More]
They completely mixed up the pickup and delivery locations, sending the carrier to the wrong state initially. This logistical error added four days to the transit time and caused me to miss an importa [More]
The broker lied repeatedly about the expected transit time. They promised 3-5 days, but the car sat waiting for three days at the initial pickup hub because the carrier was consolidating loads. It ult [More]
After I paid the deposit, I found a direct carrier myself for cheaper and tried to cancel. The broker made the cancellation process impossibly difficult, requiring multiple forms, notarizations, and t [More]
They assigned a truck that was far too large to access my residential street for pickup, something they were warned about repeatedly. The driver refused to come down the street, forcing me to drive th [More]
I felt completely cornered and rushed by the broker. They demanded immediate payment of the non-refundable deposit, warning that if I didn't book 'right now,' the rate would skyrocket. This high-press [More]
The broker completely failed to verify the carrier's insurance status before dispatch. When a minor scratch occurred, we discovered the carrier’s policy had lapsed. The broker immediately disclaimed a [More]
They assured me a full refund if they failed to find a carrier within 7 days. It's been 10 days, no carrier was found, and they are now stonewalling my refund request, offering only a credit for a fut [More]
