The carrier they hired demanded I pay the final balance in cash only upon delivery, despite the broker guaranteeing credit card payment was an option. This caused a huge inconvenience and forces custo [More]
The broker neglected to inform the carrier that the destination address was a remote military base requiring specific entry paperwork and prior clearance. This oversight caused the car to be held up a [More]
They continuously bombarded me with upsell pitches, trying to push expensive services I didn't need, like premium insurance and tire cleaning packages. When I declined, their tone immediately became c [More]
The broker falsely advertised that they only work with carriers who maintain a perfect safety record. After I checked the assigned carrier's DOT safety profile, I found multiple violations and acciden [More]
I explicitly told the broker the car had an aftermarket roof rack, but this wasn't communicated to the carrier. The carrier then tried to charge an 'oversize vehicle' fee upon pickup, which the broker [More]
I’ve used several carriers over the years, and I’ll say Navi Auto sits high on my list. No over-promising, no excuses — just clear talk and clean delivery. The driver was respectful and even checked i [More]
The broker was totally unresponsive when the carrier itself went silent during the last 48 hours of transit. I had no idea where my car was or if it was safe. The broker claimed they 'couldn't reach t [More]
Pickup got moved twice which annoyed me at first. But they actually answered my calls and explained what was going on. After that, everything went smooth. Delivery was early and my car was untouched. [More]
Yo, shoutout to the driver who handled my car like it was his own. Dude called me halfway just to say “almost there.” It’s small stuff like that that makes me trust them again. Whole thing felt easy.
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The broker operates entirely on outdated information. They were unaware of recent state weight restrictions and route closures, which led to the carrier having to reroute significantly, delaying deliv [More]
They completely mixed up the pickup and delivery locations, sending the carrier to the wrong state initially. This logistical error added four days to the transit time and caused me to miss an importa [More]
We had to move everything in a week , kids, boxes, and cars. I honestly forgot half the pickup details, but the Navi driver called early and helped sort it out. Car came late evening, dusty but safe. [More]
Bro I was stressed about sending my car cross state, but Navi came through. Driver was calm, no drama, just got it done. When I saw my car pull in same day I legit smiled. Respect.
Everything worked as promised. I got a fair quote, no surprise fees, and quick delivery. The driver was friendly and gave updates while on the road. My SUV came right on time and in great shape. Navi [More]
I was nervous because I’d never shipped a car before, but Navi Auto made it easy. Pickup was delayed slightly, but they made up for it with great communication. The driver checked the car with me and [More]
Excellent coordination from start to finish. The representative gave me a fair quote and stayed in touch during the process. My car was delivered to Florida a day early, and the driver handled it care [More]
They came later than the pickup window but called ahead to explain. Once they got the car, everything went fine. It arrived clean, no scratches, and right on time. I appreciate how honest they were ab [More]
Honestly, I didn’t expect things to go this smoothly. Navi Auto picked up my car right on schedule, kept me updated through texts, and delivered earlier than I thought. The driver was polite and caref [More]
The broker lied repeatedly about the expected transit time. They promised 3-5 days, but the car sat waiting for three days at the initial pickup hub because the carrier was consolidating loads. It ult [More]
After I paid the deposit, I found a direct carrier myself for cheaper and tried to cancel. The broker made the cancellation process impossibly difficult, requiring multiple forms, notarizations, and t [More]
They assigned a truck that was far too large to access my residential street for pickup, something they were warned about repeatedly. The driver refused to come down the street, forcing me to drive th [More]
I felt completely cornered and rushed by the broker. They demanded immediate payment of the non-refundable deposit, warning that if I didn't book 'right now,' the rate would skyrocket. This high-press [More]
The broker completely failed to verify the carrier's insurance status before dispatch. When a minor scratch occurred, we discovered the carrier’s policy had lapsed. The broker immediately disclaimed a [More]
They assured me a full refund if they failed to find a carrier within 7 days. It's been 10 days, no carrier was found, and they are now stonewalling my refund request, offering only a credit for a fut [More]
They booked my vehicle with an unreliable, low-rated carrier that was six hours late for pickup and dropped the car off at 2 AM. The broker simply washes their hands of the issue, claiming the carrier [More]
