The carrier they hired demanded I pay the final balance in cash only upon delivery, despite the broker guaranteeing credit card payment was an option. This caused a huge inconvenience and forces custo [More]
The broker neglected to inform the carrier that the destination address was a remote military base requiring specific entry paperwork and prior clearance. This oversight caused the car to be held up a [More]
They continuously bombarded me with upsell pitches, trying to push expensive services I didn't need, like premium insurance and tire cleaning packages. When I declined, their tone immediately became c [More]
The broker falsely advertised that they only work with carriers who maintain a perfect safety record. After I checked the assigned carrier's DOT safety profile, I found multiple violations and acciden [More]
I explicitly told the broker the car had an aftermarket roof rack, but this wasn't communicated to the carrier. The carrier then tried to charge an 'oversize vehicle' fee upon pickup, which the broker [More]
The broker was totally unresponsive when the carrier itself went silent during the last 48 hours of transit. I had no idea where my car was or if it was safe. The broker claimed they 'couldn't reach t [More]
The broker operates entirely on outdated information. They were unaware of recent state weight restrictions and route closures, which led to the carrier having to reroute significantly, delaying deliv [More]
They completely mixed up the pickup and delivery locations, sending the carrier to the wrong state initially. This logistical error added four days to the transit time and caused me to miss an importa [More]
The broker lied repeatedly about the expected transit time. They promised 3-5 days, but the car sat waiting for three days at the initial pickup hub because the carrier was consolidating loads. It ult [More]
After I paid the deposit, I found a direct carrier myself for cheaper and tried to cancel. The broker made the cancellation process impossibly difficult, requiring multiple forms, notarizations, and t [More]
