Review Report Review
Avoid We Ship Cars. Unprofessional, unethical, caused significant financial loss

Steve Submitted this review about WeShipCars
Review made Live: 1/10/2026 1:33:00 PM
We Ship Cars bid on our contract through UShip to transport our BMW from Lawrenceville, GA to Salt Lake City, UT. They advertised vehicle pickup within "1–3 days of availability" which is why we selected them. Our car was available on 12/18, yet it was not picked up until 12/23, a full six days later, well outside their advertised window. At pickup, We Ship Cars provided a delivery date of 12/26. Weather and road conditions looked good so we thought we would still be able to leave for our Alaskan vacation late evening of 12/28. From the moment our vehicle was picked up, communication effectively ceased. There was: * No GPS tracking * No website tracking * No telephone tracking * A driver phone number that was disconnected Repeated calls to We Ship Cars went unanswered, and promised callbacks “within 10 minutes” never occurred, forcing us to repeatedly initiate contact ourselves. After calling three times on the scheduled delivery date (12/26), we were finally informed late in the afternoon that our car was still in Texas and would not be delivered until 12/29 - a delivery date that was then again later extended. The vehicle ultimately arrived in Salt Lake on the morning of 12/31, representing a five-day delay and a missed vacation. The reason for the delay? An unrelated customer canceled their shipment, and We Ship Cars chose to delay our delivery so they wouldn’t have to drive with an empty spot on the trailer and lose $. Their representative explicitly admitted this. Let me be very clear: This delay had nothing to do with "weather, road conditions, or mechanical issues" (per contract). It was a business decision to protect their profit at our expense. Their business decisions caused us to miss our scheduled flight, lose $1200 in airline tickets, and ultimately miss our vacation entirely. Given our lack of trust in the safe delivery of our vehicle, we needed to be present upon its arrival (vs delegating that responsibility to someone else). Despite the delay being caused by an issue completely unrelated to us, We Ship Cars accepted no responsibility or compensation. During a phone call, a representative threatened to leave our car in a random parking lot in Texas or Oklahoma for us to retrieve if we did not accept their position. Given the seriousness of that threat, we chose not to continue engaging via email or phone and tried to mediate the situation via UShip (broker) to no avail (due to their lack of customer service availability which was a separate issue). From start to finish, We Ship Cars demonstrated a lack of professionalism: * Advertising pickup timelines they did not meet * Missing delivery dates * Providing no functional tracking system * Failing to communicate proactively or at all * Shifting responsibility onto unrelated customers * Making coercive and inappropriate threats regarding our vehicle We Ship Cars’ dispatching practices and customer service were deeply flawed, and they showed little concern for the financial and personal consequences their decisions imposed on us. We strongly recommend choosing another carrier.
Shipment Details
Origin:
Lawrenceville, Georgia
Pickup:
Late
Destination:
Utah
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2284
Quote or Order Cost:
$1856