Thank you for taking the time to share your experience. We are truly sorry to hear about your devastating experience and sincerely apologize for the delays and the frustration it caused. This is not the standard of service we hold ourselves to, and we take your feedback very seriously.We fully understand how last-minute changes and miscommunication with the carrier can be both inconvenient and upsetting. While WeShipCars operates as a broker, we are committed to partnering only with vetted and reliable carriers. In this instance, its clear that expectations were not met, and we are actively reviewing this matter to prevent similar issues in the future.Please know that our team made every effort to support you throughout the process. As soon as your deposit refund was requested, it was processed immediately. After the cancellation, our claims department attempted to follow up but was unfortunately unable to reach you.We genuinely regret how this situation unfolded. If you're open to it, we would welcome the opportunity to speak with you further and work toward a resolution. Please don't hesitate to contact us directly - were here to assist.