Dear Kenneth, Thank you for taking the time to share your experience. We understand how critical reliable timing is when planning a family move, especially when travel arrangements are involved. Our guaranteed pickup option is intended to prioritize scheduling- however, as noted in our agreement, there are rare instances where carrier availability or market conditions can affect the original window. In those cases, our team works proactively to secure the next available carrier opportunity as quickly as possible. We appreciate your patience and feedback, as it helps us continue improving both communication and coordination. Our goal is always to provide dependable service and transparency throughout the transport process, and we value every customer who places their trust in us.