Dear Shang, thank you for sharing your feedback. We are truly sorry to hear about your disappointment and would like to provide clarification regarding the points raised, as accuracy is very important to us. First, regarding your booking: you initially secured transport with Guaranteed Pickup for open transport. On the date of pickup, our team informed you that no open carriers were available that could meet the guaranteed pickup requirement. In the spirit of transparency, we offered an enclosed option instead, which many customers also choose for the added protection it provides. This was not intended to “force” you into an alternative but rather to ensure we could still meet your guaranteed pickup request as agreed. Second, regarding delivery: it is important to note that while pickup can be guaranteed, delivery dates are always estimated due to the nature of auto transport logistics. Despite your concerns, the vehicle was delivered on the exact estimated delivery date outlined in your agreement (8/26). While we understand it arrived later in the day, this was still within the agreed timeframe. As for your statement about the vehicle “sitting idle,” there are times when carriers consolidate or adjust routing before beginning long-haul transport. While we regret that this caused frustration, your vehicle was never abandoned, and it was delivered safely and without incident. Concerning your reference to FMCSA regulations, please rest assured that SGT Auto Transport contracts only with licensed and insured carriers who are required to comply with all federal safety regulations. We cannot comment on a driver’s individual hours or rest breaks, but we do require every carrier we work with to meet all DOT and FMCSA compliance standards. Lastly, regarding the vehicle’s condition, enclosed trailers provide significantly greater protection than open carriers but do not always prevent dust or road residue accumulation during a long-distance trip of over 2,600 miles. Still, we understand your concern and will share this feedback with the carrier involved. We regret that your experience left you feeling unsatisfied, as our intention was never to mislead but to ensure your car was picked up on time and delivered safely. While the service provided was in line with your agreement, we do take your concerns seriously and have shared them with our Quality Assurance team for internal review. Sincerely,