Dear Andrew, Thank you for sharing your feedback. We regret to hear that your experience did not meet your expectations, and we would like to take this opportunity to clarify a few important points and provide context regarding how our process works. As outlined in our Terms and Conditions, SGT Auto Transport operates with estimated pickup windows, not guaranteed dates and times, unless our Guaranteed Pickup service is specifically selected. These windows are designed to reflect real-world market conditions, which are inherently dynamic and can be impacted by a number of factors outside of any broker’s control — including route demand, fuel prices, weather conditions, and carrier availability. With regard to the additional rate presented, this was not a “bait-and-switch” but an adjustment based on current market conditions at the time of dispatch. When carriers request higher compensation to complete a route, our responsibility is to inform customers transparently and present available options. You were given the option to accept or decline, and by moving forward, the adjusted contract was willingly signed. While we always strive to honor original quotes, market changes may at times require flexibility in order to secure timely transport. Concerning the compensation offered, it is important to note that the restaurant discount codes were provided and accepted as a goodwill gesture in acknowledgment of your frustrations. It is therefore unfair to later claim that the compensation was “worthless” after having accepted it in resolution. These codes are widely used and valid, though we understand they may not meet every individual’s lifestyle preferences. Finally, we must respectfully address your characterization of SGT Auto Transport as a “predatory scam operation.” This statement is both inaccurate and defamatory. We are a licensed, registered, and longstanding auto transport broker with thousands of satisfied customers nationwide. We operate transparently under DOT regulations and with clear contracts, terms, and conditions that each customer reviews and signs before we proceed. While no transport process is without its challenges due to the many variables involved, accusations of fraud or predatory practices are untrue and misrepresent the nature of our business. We have forwarded your comments to our Quality Assurance Team for internal review to ensure that all communication and procedures followed in your case align with our standards. We remain committed to continuous improvement, transparency, and professionalism in serving our customers. Sincerely,