The only negative was it took a lot off effort to talk to someone. Communication with the driver very good. The increase in price was disappointing.

It started with a 1625.00 Quote which then went to 1795 when I decided to sign up. I did because I was told that "they could pick up my truck the following day, maybe Saturday, but for sure by Monday". Then no carrier assigned the following week so

Even though the quote says it includes all taxes, insurance, etc - after we accepted the quote, they charged our Credit card $150 MORE- and said that the quote is only an estimate. No where on the quote does it say "This is only an estimate". Howev

Shipped our Jeep from CA to AL. Sales process was quite efficient especially email. That said, after payment, it was impossible to get anyone on the phone or to return emails--"all agents are busy..." No return calls either especially when the ind

Great experience. Extremely easy to arrange: just a quick phone call. Pick up and delivery were right on schedule. Excellent customer service. Highly recommend.

This was a simple transaction. The only glitch was the increased cost of $70 at the time of pick up but other than that it was so easy. The driver called me within 24 hours of my desired pick up date. He was super nice. And then the car was deliv

Booked a car transport for Aug 4 on July 25th. No emails(except auto emails), no calls. no one answering the phone.... finally got through to them on aug 5th and they said they were not sure when a driver would pick up but that I would be notified wh

I booked RR transportation service well over a month. After paying they said they would call me a day before my pick up to schedule a time window. Needless to say nobody ever came to pick up my vehicle. I tried calling at least 20 times and everyone

I searched for a company to transport my son’s Mustang from Texas to DC. Road Runner was the fastest to respond and their communication was outstanding. In fact no other companies I reached out to even responded.I had questions about the price and

I had a quote from Roadrunner to move a vehicle from Phoenix, AZ to Missoula, MT for $1265,00. I booked and paid according to the quote. I received an email asking me to call confirm the Carrier Assignment. When I called I spoke with someone who w

We were so pleased with the ease of booking this reservation. What a disaster this turned out to be. FL Dispatcher confirmed drop off the night before scheduled delivery on July 23 between 4 - 8. My family made sure they were home from work to ac

This company gave us a quote- we approved it and told them when we needed our car picked up by. They were to reach out at least 2 days prior to that Friday to verify date and time, they did confirm. However, they never showed for the pick up date. Th

I have used Roadrunner to transport 2 of my cars. Each time they let me know step by step what the process would be. They were timely, professional, picked up and delivered my cars across country without an issue. The men that picked up and delivere

My experience with Road Runner has not been good. The customer support is impossible to reach, your call is transferred to someone who ask you to hold and then they message states due to heavy call you need to call back at a letter time. I finally sp

After entering my info online and getting an emailed quote to ship my Toyota Prius, I received a follow-up call from Jonathan to answer any questions I had. He then sent me an email thanking me for the conversation and including a copy of the quote

I would rate my experience with Road Runner average in terms of customer service. They are excellent in getting you a quote but when you follow up with them on the phone, no one answers, not even on the chat online. For readers who will consider Ro

driver on time and kept us informed throughout the process. Car arrived in perfect condition with no issues. I would recommend this company to anyone.

Bait, book and disappear! Dishonorable company, communication is impossible! As a military member it is embarrassing they are vet owned/operated.

I contracted Road Runner a month before we were to ship our car, and received great customer service up until the time the car was supposed to ship, at which point the company completely dropped me, would not answer my calls, and seemed unable to fin

I appreciate the safe a speedy delivery of my new F-150, extremely professional service, I highly recommend this company. THANK YOU THANK YOU THANK YOU!

Great experience.. picked up and delivered on the days it was scheduled.. Truck in perfect shape.. Would like to have been able to track the progress better.. as with a GPS locator. Also would like to have had an estimated ETA for pickup and deliver

Car arrived earlier than expected. Easy pick up and drop off! Communicating with the front office was easy and instructions were clear from the get go!

Booked for July 7, 2020. Spent 3 days trying to get through on phone. I'm talking hours on hold only to be told by recording "try again later" and kicked out of the system. Email's came back with the same "canned" response. Cancelled today and using

Getting my car from Orlando to New York with this RoadRunner was the best I will definitely use RoadRunner Auto transport if ever again need such services the transport driver was very polite and very courteous,