They took my deposit and lied to me the entire time about how much they could get my car transported and even though I proved their lie to the manager they refused to refund my deposit. This is not a [More]
Horrible company to deal with. Cost ended up higher than quoted, no tracking on shipment, shipment was 2 days late, they damaged my fuel tank, and even though I purchased their insurance they refuse t [More]
I booked with Road Runner thinking that transactions would be smooth. I am suppose to get my car picked up tomorrow for a transport to another state. When you call Road Runner to ask questions about t [More]
They boasted about their professionalism, prompt service, and communication, but none of that happened. Missed pickup by two days, only to be told each day it was being handled. TERRIBLE customer serv [More]
Booked may 7,2024 transport vehicle from MD to IN on 5/26/2024 for $780. Payment went through 5/23/2026. Once they took my money I have not been able to reach anyone not even customer support after wa [More]
If I could give negative stars I would have given this company a - 10!!! First they give you a price online, you confirm everything, they actually take the money from your account & then call to tell [More]
I scheduled a car shipment a month ago. They are supposed to pickup my car today. Despite weeks of messages from Roadrunner saying that my scheduled shipment was proceeding as planned, when I called t [More]
SCAM. 0 stars. I filed a complaint with my bank and got all of my money back from RR Auto Transport. You can do this too if they scam you!
I paid extra for shipping insurance in case my car was dama [More]
Bait and Switch!! This company quoted me $495 online to have my vehicle transported. When I called to pay and confirmed the gentleman I was speaking with told hey I have an even better rate and char [More]
Thoughtfully organized SCAM! Expect to pay double the quoted rate, with NO communication with you or selected driver. The quoted amount is what the driver receive, then they will add 40-50% for their [More]
Last Thursday, April 25th I agreed to have Roadrunner Auto Transport pick up my 2021 Lincoln Nautilus from Cape Coral Florida & ship to Long Island NY. I'm giving the car to my son because I purchase [More]
This company is by far the worst. Customer service never picked up after I called about 10 times. I was on hold the entire time and hung up after waiting 20 minutes. They assured me that they would be [More]
Roadrunner is a con! They will quote you a reasonable price and then raise the rate once you agree to terms, went from 1235.00 to 1700.00 on me! I do not recommend!!!
I called what felt like every broker. I know understand how this industry works. I was trying to move my car from LA to Buffalo. I was priced $1350. I signed my contract. The guy William said he was m [More]
I booked with Road Runner 3 weeks ago and paid in advance. My Pick up date was last week. 5 days later, no transport and I can not get through to the company . My booking # is R671499. I can't even [More]
We are facing significant issues with a transportation company that has proven to be extremely challenging to work with. As a carrier, we have not received payment for a vehicle we transported for Roa [More]
Roadrunner communication is terrible. Three different employees apologized, said they would check on issue & call back. They never call back. Seems to be a friendly way to get you off the phone.
For [More]
Don't waste your time. They'll be super responsive until they get your money, then they ghost you. Contacted to arrange shipping for one vehicle from CA to WA. Booking completed on 12/14, with vehicle [More]
My recent encounter with Roadrunner Auto Transportation has been nothing short of a nightmare, resulting in unparalleled stress and dissatisfaction. The glaring issues I faced with their service inclu [More]
cannot say enough bad things about these people Be very aware!!! They seem great while they are selling you service but these jerks are NOT trust worthy they were 6 days before i could even speak wi [More]
Do NOT use this vehicle carrier! I typically only post positive reviews, or I don’t review at all, but I had to make an exception because of how terrible their customer service is. The car eventually [More]
I hired Road Runner to transport a brand new Cadillac Escalade from Florida to Tennessee. I received my brand new car with multiple, deep scratches on the front bumper and side mirrors. The driver tri [More]
I paid this company to transport my car door to door. The driver is now telling me I have to meet him on the other side of the city to pick up my car. He stated he has to unload nine cars to retriev [More]
RoadRunner Auto Transport - Terry, we sincerely apologize for the inconvenience you experienced with our service. We understand the frustration of having to pick up your car on the other side of the city, and we regret any confu...
I will be adding to the many negative reviews for this company. I bought a 1949 Ford F5 truck in Moses Lake Washington and wanted to move it to Nampa, Idaho. I used the Road Runner Auto Transport we [More]
RoadRunner Auto Transport - Jim, we sincerely apologize for the negative experience you had with us here at RoadRunner Auto Transport, and we appreciate you bringing these issues to our attention. We regret any inconvenience cau...
Price was almost twice as much of all the quotes I got but I wanted a quality shipper.
Truck arrived a day later than I scheduled causing the shipper to take another day off work to wait on them and [More]
RoadRunner Auto Transport - Josh, thank you for taking the time to share your feedback with us. We sincerely apologize for the challenges you experienced with your recent transport. We take your concerns seriously and appreciate...
