Booked a car transport for Aug 4 on July 25th. No emails(except auto emails), no calls. no one answering the phone.... finally got through to them on aug 5th and they said they were not sure when a driver would pick up but that I would be notified wh

I booked RR transportation service well over a month. After paying they said they would call me a day before my pick up to schedule a time window. Needless to say nobody ever came to pick up my vehicle. I tried calling at least 20 times and everyone

I searched for a company to transport my son’s Mustang from Texas to DC. Road Runner was the fastest to respond and their communication was outstanding. In fact no other companies I reached out to even responded.I had questions about the price and

I had a quote from Roadrunner to move a vehicle from Phoenix, AZ to Missoula, MT for $1265,00. I booked and paid according to the quote. I received an email asking me to call confirm the Carrier Assignment. When I called I spoke with someone who w

We were so pleased with the ease of booking this reservation. What a disaster this turned out to be. FL Dispatcher confirmed drop off the night before scheduled delivery on July 23 between 4 - 8. My family made sure they were home from work to ac

This company gave us a quote- we approved it and told them when we needed our car picked up by. They were to reach out at least 2 days prior to that Friday to verify date and time, they did confirm. However, they never showed for the pick up date. Th

I have used Roadrunner to transport 2 of my cars. Each time they let me know step by step what the process would be. They were timely, professional, picked up and delivered my cars across country without an issue. The men that picked up and delivere

My experience with Road Runner has not been good. The customer support is impossible to reach, your call is transferred to someone who ask you to hold and then they message states due to heavy call you need to call back at a letter time. I finally sp

After entering my info online and getting an emailed quote to ship my Toyota Prius, I received a follow-up call from Jonathan to answer any questions I had. He then sent me an email thanking me for the conversation and including a copy of the quote

I would rate my experience with Road Runner average in terms of customer service. They are excellent in getting you a quote but when you follow up with them on the phone, no one answers, not even on the chat online. For readers who will consider Ro

driver on time and kept us informed throughout the process. Car arrived in perfect condition with no issues. I would recommend this company to anyone.

Bait, book and disappear! Dishonorable company, communication is impossible! As a military member it is embarrassing they are vet owned/operated.

I contracted Road Runner a month before we were to ship our car, and received great customer service up until the time the car was supposed to ship, at which point the company completely dropped me, would not answer my calls, and seemed unable to fin

I appreciate the safe a speedy delivery of my new F-150, extremely professional service, I highly recommend this company. THANK YOU THANK YOU THANK YOU!

Great experience.. picked up and delivered on the days it was scheduled.. Truck in perfect shape.. Would like to have been able to track the progress better.. as with a GPS locator. Also would like to have had an estimated ETA for pickup and deliver

Car arrived earlier than expected. Easy pick up and drop off! Communicating with the front office was easy and instructions were clear from the get go!

Booked for July 7, 2020. Spent 3 days trying to get through on phone. I'm talking hours on hold only to be told by recording "try again later" and kicked out of the system. Email's came back with the same "canned" response. Cancelled today and using

Getting my car from Orlando to New York with this RoadRunner was the best I will definitely use RoadRunner Auto transport if ever again need such services the transport driver was very polite and very courteous,

I called in and scheduled my sons car to be picked up from California Based on the quote, I felt it was a better choice than flying there and driving it back myself for 16 hours 3 weeks later, no returned calls, no answer and no car. I called an

First, they badger you until they get the order. Then, you will not hear from them until the last minute. Won't return calls, answer the phone, or even reply to e-mails. They were scheduled to pick up on or before a specific day, they called that

DISHONEST COMPANY!!! They tried to charge me an extra $100 days before my vehicle was scheduled to be shipped. The supervisor was rude and told me that customer service could not promise me a price (even though it had confirmed that the price would n

Call GODSPEED TRANSPORT if you want a good experience, free of indecision and anxiety. I booked with Road Runner, they took my credit card number, made promises, and I never heard from them again. 6 days later as the moving van was loading my furn

RoadRunner Auto Transport scammed me to the fullest and then left me in the dark with no communication during this very important time in my life. This car needed to be shipped Importantly on a specific window date and RoadRunner led me on and left

Do not use this company. You cannot trust their policies. Horrible customer service in multiple departments. I ended up using Sherpa and they were amazing.

I booked my car on June 17th from WA to WI through their online portal. Ever since then, the status has remained "Pending" and no assigned carrier. When trying to reach them through their Customer Support line, their Main Phone line or their Quotes

WORST co. ever! Ripped Me off for $270.00 when I cacelled because they could not find a mover as they PROMISED! DO NOT USE! DO NOT GIVE YOUD CREDIT CARD #!

All the people that I had the pleasure to speak with in planning the car transport were very helpful polite all did a very good job. The car was delivered in a timely fashion which was agreed-upon and in good shape. Did not have any problems with the

Booked 6/1/20 for pickup 6/18. Confirmed 6/17 but no one showed up, no ETA and no update on the status. 2 members of my family and myself called for an update or the status and could not get anyone on the phone. We called 50 times, left messages and

What an experience. When we booked it was great, good customer service yet the quote online is only a quote and they play with the numbers. They are just as bad as all of the others, they are a broker in disguise. We were told we would be updated. Y

This company is horrible. They lie, driver never show up on date. They take your money then driver doesn’t show, say we don’t have another . Don’t use