Company Response Review Report Review
Avoid! Worst Service

Mar Submitted this review about RoadRunner Auto Transport
Review made Live: 6/4/2021 2:14:00 PM
Order was placed in 18 May for a ready date of 1 June because I was going out of town 4 June...here we are 3 June and still no carrier assigned. No one picks up the phone to discuss situation and the chat function all they say is "no date is guaranteed" but their sellers are really fast to call and persistent with emails to get you to book their services. Absolute worst service if you have a set date by when you need the vehicle to be picked up -- look somewhere else for reliable service.
Shipment Details
Origin:
Yorktown, Virginia
Pickup:
Never
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R431902
Quote or Order Cost:
$1800

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 6/7/2021 7:42:00 PM
Mar, we are sorry to hear that things did not run as smoothly as anticipated and for any inconveniences this delay may have caused you. Typically, carrier assignment happens on or close to your ready date in order to maintain accuracy and prevent last minute carrier cancellations. We regret that you chose to cancel your shipment with us before we were able to assist you with your vehicle’s relocation.