Company Response Review Report Review
Roadrunner Transport

K. White Submitted this review about RoadRunner Auto Transport
Review made Live: 6/7/2021 1:21:00 PM
Absolutely the worst. Incompetent, inconsiderate, interested in only their fee, which, of course, increased since the first price they gave me. My car was originally scheduled to be picked up May 10th and delivered May 14th. It finally arrived on May 28th. During that time, Roadrunner had no idea where the car was, and didn't know that the transport had broken down and that the car had been left in Louisiana for five days. Then, if you even tried to get help, no one answers. The chat helpers are curt and claim they can't answer your questions or find anyone to call you back. I was also told that no transport would come to my town, and yet I saw three transports in my town over the last four days. No one, with the exception of Greg Barton ( actually a thoughtful employee) , cared in the least that the car was sitting on a broken down transport for days, and that I had to rent a car and that necessary items were in the car which had to be purchased since no one seemed to know where the car was or what was happening. When I asked for the names of the people I finally got to speak with, the response was "why do you need my last name?" That in itself does not instill confidence in the consumer. Stay away from this company. They are unprofessional and rude and are not interested in you or your car, simply their hefty fee.
Shipment Details
Origin State:
Texas
Pickup:
Late
Destination State:
New York
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R425453
Quote or Order Cost:
$1500

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 6/8/2021 7:17:00 PM
Kelly, we are sorry to hear that things did not run as smoothly as anticipated and for any inconveniences this delay may have caused you. Due to the nature of transport and the unforeseen circumstances that may arise we always express that all dates are estimated. The carrier could not accommodate a last minute reroute to your requested location as drivers’ schedules are planned to be as economical as possible. Additionally, our representatives reserve the right to protect their personal identities as it is not pertinent to the transport of your vehicle. Thank you for giving us the opportunity to address these issues.