Dear Tri, I was in contact with you and your assistant Crystal many times during the course of looking for a carrier for your vehicle. When I left Crystal voice mails, as well as talking with you directly, to let you know that we were still in search of a carrier. I also let you know that I had to add more money to the carrier to see if we could get your vehicle shipped as soon as possible for you. The estimated time to find a carrier is approx. 7 days, you were wanting it shipped asap, without the expedited shipping costs. I was doing my all to get you that carrier without going extremely high over the estimated quote. The price that I quoted you was just that, a quote. And I let you know that we were having to add more money to the carrier to try and get your vehicle shipped. I apologize that you felt you did not get the customer service we pride ourselves on, and I thank you for the feedback, as it makes me want to do a better job next time in regards to my customers. Regards, DeAnna Zimmerly