This customer's claim is false. We contacted the customer when his order was dispatched to a driver. The driver then drove hundreds of miles to pick up his vehicle. The driver made many atempts to contact the pick-up person who is listed as his girlfriend. The driver requested our assistance in making contact. The person could not be reached and the mail box was full on her voice mail. The driver was patient enough to wait 3 hours at the pick-up location. When he finally reached the pick-up person, she stated she was out of state and would not be at the pick-up location for 3 days. She also claimed the customer was well aware of this fact. This customer has no regard for this driver who wasted his fuel, time and ended up with an empty load. At any time, this custmer could have had the decency to contact us to delay this transport.