Company Response Review Report Review
bait and hook

william neill Submitted this review about All Coast Auto Transport
Review made Live: 8/25/2011 2:25:00 PM
this company sent me an invoice showing i had paid 200.00 to them and that the balance of 650.00 was due to the carrier. once they had my car they then claimed to have called me to ok a new price of 50.00 higher. which was never done. why would a company do everything by email except when they decide to increase the price of what they promised? then they threatend to have my car impounded if i did not pay the extra 50.00. somehow the conversation between helen (very evil woman) and lucy (the truckers rep) was recorded on my iphone with helen saying," just keep his car, you'll have a jeep liberty. he'll have to pay when you tell him that".
this company is a typical bait and hook. do not do business with this sham of a company!!! if you are shipping a car i have the direct number for a trucker that will do it at 25% less and not lie, cheat and steal. by the way, when i called this company for the twentieth time in two days trying to get ahold of gene a third guy who i never got his name threatened me again. told me my invoice which states invoice on the very top was not signed although it had my 200.00 payment and 650.00 balance and all the pick up info and delivery info and said invoice.
Shipment Details
Origin State:
Nevada
Pickup:
Late
Destination State:
Florida
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
#15438-LT
Quote or Order Cost:
$850

Company Response
Helen Stabile President from All Coast Auto Transport Submitted this response.
Response Date: 8/29/2011 10:17:00 AM
This customer's car was to be picked up in one state and delvered to a port (for overseas shipment) in another state. The customer claimed to have made arrangements for the COD (cash on delvery) that is normally paid on delvery to be paid by the port. During the car being transported, we had received information from the port that no such arrangement had been made by this customer. Although driver's do not accept credit cards, this driver went out of his way to make arrangments with his company to accept a credit card payment for this tranpsort. The customer agreed to a $50 fee for the driver to enter the port. This fee had nothing to do with our company. When the driver arrived at the port, the customer refused to pay the driver over the $50 fee. It was only when the driver told the customer his only option would be to impound his car, he then agreed to pay for the delvery. If the customer had been honest with us at the time of his order regarding the port, none of this would have occured.