It took 9 days to get car picked up, I was told car would be picked up between 1-5 days. I had to call to get updates, no one EVER reached out to me on status of pickup.
I hired Montway to ship a car to me a couple of weeks ago. As the pickup date was getting closer I had heard nothing from them so I contacted them to see what was happening with my pickup. No return c [More]
I want to start by saying that we used Montway four times and were pleased with the companies they hired to transport our cars between California and Florida. The fifth time, however, was awful, and b [More]
Montway Auto Transport - Hello, we are sorry to hear there was a problem with your shipment. Such situations are never an expected part of the auto shipping process, but they can happen. Unfortunately, we are unable to identi...
My vehicle was covered in dust/dirt inside and out when picked up.
My car went from Austin, TX to Honolulu, HI with covered transport from Austin to San Diego which was an additional cost of about $5 [More]
Montway Auto Transport - I’m sorry your vehicle arrived so dirty despite the enclosed transport. While covered carriers offer extra protection, they can’t eliminate all dust—especially on overseas legs. For this reason, we ad...
The company had me pay up front the $69 claim insurance. Told me the vehicle would be picked up within 24-48 hours. 2 weeks later vehicle is still waiting to be picked up. Other companies have contact [More]
Montway Auto Transport - Thank you for your review. We have investigated this order and found that the order was booked with our standard service which does not have guaranteed pick-up date options. This means it can take on ...
Driver did not show up... twice. Then they held $249 of my money.Did not communicate well.I had to initiate most of the communication. XXXXXXXXXXXXXXXXX
Montway Auto Transport - We’re sorry for any frustration this caused. Pickup and delivery dates are estimated, and while there was a delay, the carrier was still on track within the provided timeframe. We appreciate your unde...
I have used Montway in the past and was a satisfied customer. The company that Montway contracted to pickup my 69 GTO for transport this time showed up with a trailer missing a tire and the loading ra [More]
Montway Auto Transport - Thank you for your feedback. We strive to partner with only the most reliable and professional motor carriers. If you encounter any issues, please reach out to Montway immediately. Unfortunately, we c...
I recently used Montway to transfer a car from east coast to west coast due to a change of duty station (I'm in the military). From the start, I had issues. The 1st being my online quote was a couple [More]
Montway Auto Transport - Thank you for taking the time to share your thoughts. We truly apologize for any inconvenience caused and understand your frustration. We aim to make the process as transparent and smooth as possible....
This company is a broker who sends out bids to truckers. Truckers can cancel any time for any reason which will stress out someone who’s waiting for their cars to be picked up. Truckers hardly speak E [More]
Door to door service does not mean door to door. I had 2 vehicles transported, one with no issues the second was painful in the end. The driver tried to deliver the vehicle to the wrong city at first, [More]
Montway Auto Transport - Thank you for your feedback! We apologize for any inconvenience you experienced with meeting the driver. Please refer to our (https://www.montway.com/door-to-door-auto-transport) guide for more inform...
