I used Montway to ship my car, and after receiving my car, I noticed the steering wheel was misaligned the next day while driving. I took the car to the dealership, where they discovered significant d [More]
Montway Auto Transport - I’m truly sorry to hear about the issues you encountered with your vehicle and the dissatisfaction you experienced. We take such matters seriously and strive to address concerns promptly. Please reach...
I was designated a carrier. I called the carrier and their phone number was disconnected and not in service. I then called the assigned driver. They did not answer nor return phone call. The same day [More]
Montway Auto Transport - Hello and thank you for your review. It appears our team has requested a full refund of the $249 fee that was charged. We apologize for these issues and we have taken steps to improve our process base...
The worst experience. I booked services with Montway but when I tried to cancel the services since I no longer needed them. They charged my card $250 for cancelling the services. I spoke to customer s [More]
Montway Auto Transport - Hello, We are sorry to hear about the inconvenience. Montway provides all terms and conditions for our services in writing on our website and in emails.
Your shipment was dispatched to a qualified...
would give them 0 stars if that was possible. They are very unreliable. I paid for premium service and received the worst service. My vehicle was picked up by a tow truck and brought to a facility unt [More]
Montway Auto Transport - Thank you for your feedback. As a broker, our services are to match your shipment with a properly licensed and insured motor carrier. We work with thousands of carriers across the country every day an...
DO NOT BUY the protection policy they will try to sell you. It is worthless! I had to finally contact the carrier direct to get payment for the damage that was done during transit.
Any communication [More]
Montway Auto Transport - Hi Steve, thank you for your review. Per your submission of a claim, our resources were applied toward the motor carrier in your case, resulting in a direct payout from the carrier to you, thus resolv...
Hands down the worst experience ever. Organized shipping from CA to TN, non running vehicle. Spoke to 3 separate operators and explained that vehicle will need to be towed to location of transporter a [More]
Montway Auto Transport - We're incredibly sorry to hear about your disappointing experience. Ensuring a smooth and stress-free shipping process is our top priority, and it's disheartening to learn that we fell short in your c...
Horrible services. Stay away. Paid extra for guaranteed pick up and delivery. 2 weeks later still didn't get our car. Horrible customer service. Can't get superviser on line. Pretty desperate now tryi [More]
Montway Auto Transport - Thank you for your feedback. As a broker, our services are to match your shipment with a properly licensed and insured motor carrier. We work with thousands of carriers across the country every day an...
I chose Montway to transport our car from FL to upstate NY because of the good reviews.
It was a mistake. The car was delivered to us with the windshield busted and the pillar bent / dented.
The [More]
Montway Auto Transport - Hello, we are sorry to hear there was a problem with your shipment. Such situations are never an expected part of the auto shipping process, but they can happen. In the event of any issues, Montway sh...
I do not recommend this company. Lies and deception. Montway changed the pick-up date after they contacted and stated that they had assigned my vehicle to a carrier. Then they lied and said they tried [More]
Montway Auto Transport - Thank your for your review. We do apologize for the service issues that were experienced during your transaction. We have reviewed the order and see that a full refund has been issued. If you require ...
Our vehicle was damaged in transport through a transport company chosen by Montway, and is being held hostage in various storage yards in LA area with GPS disabled. Montway worked hand in hand with Pa [More]
Montway Auto Transport - Thank you for taking the time to provide your feedback. We work hard to provide clear and efficient service, as auto transport is a complex service with many moving parts and regulations. We apologize...
