A failure to pick up car in day it was guaranteed. Bad businesses move to break a promise like that. Will cost me hundreds now, because my schedule is totally messed up and i"ll have to read transport [More]
Navi transport by far has some of the worst customer service ever. I ordered an enclosed trailer and was given an open trailer. I've been calling the company to speak with a supervisor, and they have [More]
Stay away. Car was received damaged with no follow up or concern from Navi. They give you a good bid, just low enough to get you to work with them, then appear to hire people that are less than qualif [More]
Still waiting on our car to arrive. Navi has been absolutely terrible with communication- we are having to call them- there is NO accountability. Car was supposed to be delivered to CA from TX on Mond [More]
There’s nothing more frustrating than being left without answers, and that’s exactly what happened here. I was promised regular updates, but after the initial booking, it was silence. Even after multi [More]
What should have been a straightforward car transport turned into a headache. Nobody could give me a clear timeline, and every update I received contradicted the last. It was as if the left hand didn’ [More]
Review by anthony rogers atnhony.rodi@horizonspost.comon 10/16/2025 2:01 AM
about Navi Auto Transport
Navi is horrible service. They quote was $709 in a day or two they said $979 claiming no one will drive lower then that. It is bait. Don’t ever use them. They keep changing pricing.
I think this company is a scam operation. They failed to pick up my car, they didn't notify me and when I contacted them, they said they couldn't transport my car for the price they quoted me. How is [More]
I chose this company based on promises of reliability and “great customer service,” but my experience was the opposite. Communication was slow, inconsistent, and often inaccurate. I had to constantly [More]
Quotes are given for shipping, agreements and contracts are signed, and then within days of pickup the contract amount is changed. Beware... the "quote" you get is not a real quote.
I cannot talk to a human!!! The AI bot keeps trlling me to repeat my request then hangs up
I notified them to cancel the pickup but cannot get confirmation it was cancelled
Do not waste your time
Bait and Switch. I should have trusted the warnings. We had to wait over a week (well past the window they set for us) to get word of a transport option. The price was $700 over their quote. Everythin [More]
The team was polite, but that didn’t make up for the lack of clear communication. I had no idea when my car would be picked up or delivered until the last minute. Every question took days to get answe [More]
Working with this company was exhausting. I was constantly chasing them for updates because they never reached out on their own. Every promise of a callback was broken, and I had to repeat the same qu [More]
I booked a car transport and paid a deposit as required. Everything seemed legit at first. But once they had my money, they stopped answering my calls and emails. The pickup never happened, and I ende [More]
I’ve never dealt with such poor communication in my life. They disappear as soon as they have your booking, and after that, you’re on your own. They made me feel completely powerless in the process.
I strongly advise staying away from this company. Communication is the backbone of any transport service, and they simply don’t have it. I was left completely in the dark, not knowing where my vehicle [More]
Professionalism is non-existent here. I spent hours chasing them for basic updates that should have been proactively provided. Calls were dodged, promises of “we’ll get back to you” were never kept, a [More]
This is by far the worst company I’ve dealt with. They failed at the simplest thing: keeping me informed. Calls went unanswered, emails ignored, and I was left feeling completely abandoned.
Definitely [More]
Contracted with Navi to transport a vehicle from Florida to SC. They guaranteed full insurance for "peace of mind". They chose an irreputable carrier and did not properly vet them for insurance. The [More]
The upfront salesman was helpful but gave us incorrect information on dates and after that it was a complete disaster. Don't plan on any schedule they give you or time frame that day. They sell your t [More]
I was quoted $800 to ship my car from Vero Beach to Western North Carolina. I signed the contract. three weeks in advance of availability date. They blamed an internal software change for booking it o [More]
I made a reservation with Antonio a couple of days ago and today I got a call from someone else that they could transport my car today from VA and deliver to in CA on Saturday. I confirmed that I coul [More]
Navi and Bur Transportation are possibly the worst companies I've ever worked with and this has been a terrible customer experience in shipping a vehicle.
Both companies should be ashamed of their p [More]
Easily 0 stars. I’m actually confused on how they have any good reviews. The day my car was supposed to be picked up, I heard nothing from them. I had to call THEM and then they informed me that my ca [More]
