I was looking for a service to pick up my daughter’s car that was stranded at a dealership in the middle of the US after a breakdown and take it to her in California. I made the giant mistake of providing my email address and phone number to an online agency and was subsequently bombarded with emails, texts and phone calls. I reviewed each and every company trying to get my business and found that on the whole, the car shipping business is heavily inundated with people who seem to not care much after they take your money. Look around: the reviews of most brokers and shippers are downright terrible.
I came upon Ultimate’s website through a Google search and saw that their reviews were very good. Wary, I called and Pat answered the phone. In fact, every single time I called thereafter, Pat answered the phone, unlikely for almost any business these days. Pat advised me that the auto shipping industry was rife with scams and negligence, and explained to me how the process worked. He made me educate myself on the process and to read the reviews other customers had left for Ultimate Auto Shipping before I hired him to do the job. When I decided to proceed with them, he explained to me that it could take a little while to get a driver to agree to pick up the car and so I waited.
The first truck took about a week to pin down. Pat provided me with the driver’s phone number and his company’s information so I could contact the driver directly about the car. Unfortunately, the truck broke down the day before it arrived to pick up my daughter’s car, and the service was cancelled. Surprisingly, Pat was able to secure another truck within a few hours and again we waited. The driver was advised that the car was within the gates of a dealership and that the pickup would have to be within the dealership’s hours. Unfortunately, this driver was a no call/no show and for the second time, the car remained at the dealership. I was beginning to worry as my daughter’s college semester was beginning and she really needed her car for school. Again, Pat secured a third truck within a day and put me in touch with the driver. He was courteous and stayed in touch with my daughter to give her ample notice for arranging a pickup time.
The car got to her with no damage and everything went as planned. I was informed the snafus we encountered with the trucks is pretty common, but even so, I felt comfortable knowing the Pat was on it and kept staying in touch and on top of things. He was available via phone calls and email every time I called and worked through the weekend to get our car where it needed to be. The price he quoted was the price we paid, and he even followed up with the second trucking company who left us high and dry without even bothering to call. He obviously works hard to maintain a list of reliable trucking companies and removes them when they pull stunts like that.
Overall, I was really satisfied that the job was done and done well in an industry where it seems pretty hard to get decent service and where the sharks are circling as soon as you put your toes in the water. Thanks Pat!
Shipment Details
Origin State:
New Mexico
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
57454-NG
Quote or Order Cost:
$850
Report Review
I would like to report this review.
Please use the drop down below to select a reason to remove this review.
Duplicate Review
Please enter the web url of the two "Duplicate" Reviews.
Bad Language
Too Short
Other Reason
Bad Language
You will need to Log In to your account.
Then you will be able to run the "Non-Customer-Review" proccess.
