Review Report Review
Canceling very very very latest minute

Islam Submitted this review about Sonic Auto Transportation
Review made Live: 11/5/2025 5:02:00 PM
DO NOT WORK WITH SONIC AUTO TRANSPORTATION JAKE JAKE JAKE (424) 600-7470 If you respect your time, your drivers, and your business -- stay far away from this company. We had a confirmed pickup scheduled and the driver traveled hours to the pickup location. At the very last moment, they canceled the order without any responsibility, compensation, or clear communication. Jake, the supposed "agent" handling the order, is extremely unprofessional. He avoids calls, only texts, refuses to give real updates, and disappears when things go wrong. When I requested clarification and tried to call him directly, he blocked me instead of speaking like a professional. This company clearly does not respect drivers or customers. They will double-book your load, lie about communication, and cancel once they find a cheaper driver or another broker. They take no accountability for the time, mileage, and cost that drivers waste traveling to pickup. The way they conduct business is dishonest and unreliable. Their "5-star reviews" are not real -- because no serious carrier or dispatcher who has actually worked with them would ever leave such feedback. If you care about transparency, professionalism, and basic respect -- DO NOT WORK WITH SONIC AUTO TRANSPORTATION. Car was assigned to our company yesterday and it should be picked up today and i talked in the morning and they said . everything is okay but now almost my driver reach the pick up location, they are canceling. Even they didn't call me for canceling, they just texted and canceled. Service requested 05.11.2025
Shipment Details
Origin:
Dallas, Texas 75216
Pickup:
Never
Destination:
Columbus, Ohio 43219
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
22567625
Quote or Order Cost:
$450