Company Response Review Report Review
Sonic is a SCAM! Not dependable AT ALL!!!!

S.m Submitted this review about Sonic Auto Transportation
Review made Live: 5/16/2023 9:15:00 PM
Spoke with Tyler from sonic (04/19023) Confirmed my car to be picked up 5/16/23 and to be delivered to Colorado. First off nobody called me the day before to give me a window of the drivers arrival. So I called them. Tyler never called. So the day my car is supposed to be picked up I started calling to get my window confirmed I started calling at 8 am in the morning . Tyler finally responded aroynd 11am. said he would call me back to let me know. I should have known this was a scam. So I waited around and finally called numerous times around 3:30 pm. to only be forwarded to voicemail . Tyler is yet to call. I’m frustrated because all he needed to do was let me know what was going on. So disappointed. Awful awful experience
Shipment Details
Origin:
San Diego, California 92107
Pickup:
Never
Destination:
Colorado
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
12189165
Quote or Order Cost:
$650

Company Response
Alex Gold from Sonic Auto Transportation Submitted this response.
Response Date: 5/17/2023 4:12:00 PM
Dear Customer, on behalf of the entire Sonic Auto Transportation team - we'd like to apologize for the inconvenience caused. Details like these are vitally important to us so we know what we can do to make our service better next time. As for the shipping agent, he was fined and definitely will get back to you shortly with updates. We understand, that this is not the type of experience we want to provide and we do not reject our responsibility. Please, accept our sincere apologies.