Company Response Review Report Review
Best if you're not a control freak

R.Lewis Submitted this review about Ship a Car Direct
Review made Live: 2/5/2014 1:16:00 AM
I began with a price quote. The informative emails began in a steady stream. I figured that a company that on top of things has got to have a good system in place. Did they ever! As soon as I contacted Jason, things were underway. I'm not a smartphone guy, so his email notification that he had found a carrier went unread for most of the day. By the time I got to it that night, I decided to take care of placing my deposit in the morning. I had not had a chance to give it attention yet, when my contact at pick-up called to verify that he could release to my carrier who had called ahead to let them know he would be loading within the hour! I had not yet spoken with my carrier or sent him my bill of sale, but the online form Ship a Car Direct had me fill out previously apparently had all the pertinent information necessary for my carrier to take care of business 900 miles away, with only a quick phone call to me required to let it happen. Jason let me know when the carrier had loaded successfully and was on his way. The next morning I was communicating with my carrier to hone in on a delivery time and less than 24 hours from pick-up, I was parking my new (to me) car in my driveway. My carrier was a great guy who was knowledgeable and was willing to go out of his way. A pretty amazing experience - Thanks all!
Shipment Details
Origin State:
South Carolina
Pickup:
Early
Destination State:
Ohio
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
349559-RI
Quote or Order Cost:
$700

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 2/6/2014 5:49:00 PM
Thanks for the great feedback! It's true, the process doesn't allow for micro-management but we have a great system and keep you informed every step of the way.