Our apologies that the customer is unhappy, but I do have to disagree. We set him up with a carrier, but he changed his dates - we apologized to that carrier and found him a new one, who called and called him and when he didn't respond, they cancelled and moved on. We apologized on his behalf again to that carrier and found him a third. All along the way, he was rude to my salesperson and treated him with a 'Dance, monkey, dance!' attitude. So when my salesperson finally reached his breaking point, I gave him permission to cancel the order and encourage this customer to use another service. SO, if treating salespeople rudely is something you plan to do, then we are not the right company for you. Hope this review helps.