Dear Susan, thank you for sharing your feedback. We would like to clarify that the reason the credit card could not be used in this case was because you requested to pay the full amount by credit card. When the full amount is paid by credit card, our policy requires that the credit card billing address match either the pickup or the delivery address. To assist you, we offered our discounted cash rate option, where a partial amount is charged to the credit card as a deposit and the remaining balance is paid directly to the driver via cash or certified funds upon delivery. However, after declining the available payment alternatives and requesting to cancel the order, the cancellation fee became applicable in accordance with Point 8 of the Terms and Conditions of the signed Customer Shipping Agreement. Please be assured that the order was handled in accordance with the signed agreement, and there was no wrongdoing on SGT’s part. We kindly encourage you to review the contract and the cancellation policy for full details. Sincerely,