Dear Ya, At SGT Auto Transport, we provide an estimated pickup window rather than a guaranteed one, as market conditions and driver availability can sometimes shift unexpectedly. In your case, our team made every effort to secure a driver at the originally quoted price. When this wasn’t possible, we promptly identified an alternative to help avoid further delays. We communicated this option transparently, as we believe it’s important to keep our customers informed and engaged in the decision-making process. We truly regret any inconvenience this situation may have caused and appreciate your patience and understanding. Your feedback is incredibly important to us and helps us refine our processes to serve our customers better. If you have any further questions or concerns, please don’t hesitate to reach out—we’re here to help. Thank you for trusting us with your transport needs.