Dear Keith, We apologize for any inconvenience caused and regret to inform you that we were unable to locate the shipment with the provided first name alone. However, we are committed to assisting you promptly and resolving any issues that may have arisen. To expedite this process, we kindly request that you email us at feedback@sgtautotransport.com with your order ID included. This will allow us to accurately identify your order and conduct a thorough audit to ensure compliance with our protocols. Thank you for your understanding, and we welcome the opportunity to address your concerns promptly.