Company Response Review Report Review
Do Not Recommend

Carmen Submitted this review about RoadRunner Auto Transport
Review made Live: 8/1/2020 9:29:00 AM
After entering my info online and getting an emailed quote to ship my Toyota Prius, I received a follow-up call from Jonathan to answer any questions I had. He then sent me an email thanking me for the conversation and including a copy of the quote WHICH WAS $300 MORE THAN THE ORIGINAL QUOTE FROM THE PREVIOUS DAY! Nothing had changed - pickup location, drop off location, car... all the same. He had mentioned nothing in our phone call. When I spoke to him to inquire about the $300 difference, he told me that was the price we had discussed (we had not - I had the email to show the original quote). He then told me to go ahead and go with another carrier and he hung up on me. I experienced two huge problems with this company: 1) Their quotes can change (in my case, by $300) 2) Their customer service is lacking I do not recommend this company.
Shipment Details
Origin State:
Colorado
Pickup:
Never
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
#Q4560432, #Q4560416
Quote or Order Cost:
$1095

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 8/5/2020 7:25:00 PM
Carmen, we strive to provide excellent customer service and regret the experience you have had with us. Your feedback is valuable to us and we will use to improve our services for future customers.