Company Response Review Report Review
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SHAWNA K. Submitted this review about RoadRunner Auto Transport
Review made Live: 8/3/2020 1:59:00 PM
This company gave us a quote- we approved it and told them when we needed our car picked up by. They were to reach out at least 2 days prior to that Friday to verify date and time, they did confirm. However, they never showed for the pick up date. They never called or emailed us anything until we had finally gotten through to them on that Monday by us having to call them. Now they say their drivers are like "individual contractors" and they approve pickups directly and they also wanted an additional $300. When I heard this from my daughter, I tried calling to confirm all of this info. I literally called 11 times- in a row- and was hung up on each time. On average, the auto msg would last about 5 minutes, then the line would be cut off. So I tried going online like the msg kept repeating... "THERE ARE 50+ CLIENTS IN QUE BEFORE YOUR TURN". WOOOOOOOOOOOOOOOOOOOOOOOW. Done. There are other companies out there that want/need our business.
Shipment Details
Origin State:
Alabama
Pickup:
Never
Destination State:
Arizona
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
r360506
Quote or Order Cost:
$1065

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 8/5/2020 7:27:00 PM
Shawna, we are currently experiencing a high call volume and limited staff due to the global pandemic and apologize for any inconvenience this has caused you. I scheduled a follow up with a representative from our customer service team. They will be reaching out to you via phone call shortly. Thank you for your patience.