Company Response Review Report Review
Car transportation

Jeffrey Cook Submitted this review about Premium Auto Transportation LLC
Review made Live: 4/21/2025 11:59:00 AM
My 2000 Honda Civic was to be transported from SW Fl to California in approximately 5 days. First the car was not picked when scheduled. Then, there were breakdowns in the truck in Texas and on it went. The car arrived at the finally destination over a week late severely damaged. Before pickup Premium Auto demanded almost twice the original agreed to contracted price going from $725 to $1350. The actually transporter was Big Road Transportation and as I said they delivered the car severely damaged. At first the driver said I did not owe the final $1000 payment. After much back and forth haggling they offered to fix the car but then would need 7 plus days to do so. I would then owe the $1000 and they offered only $50 towards a week long rental. I refused to held hostage and would not pay the $1000. Truly the worst experience of my life. Stay far away from these companies.
Shipment Details
Origin State:
Florida
Pickup:
Late
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
725
Quote or Order Cost:
$1350

Car Condition
  • Vehicle was damaged
Company Response
Customer Support from Premium Auto Transportation LLC Submitted this response.
Response Date: 4/24/2025 10:02:00 PM
We sincerely apologize for the mishaps that occurred with this particular order. However, there is more to it. As per our records, the customer was compensated for the damages by first getting the complete carrier transportation fee waived off and then providing the carrier insurance details to get the damages covered separately. Transportation sector is such that there are uncertainties, we did our best to get the car shipped even when the carrier cancelled at the last moment. Still, we sincerely apologize and are ready to provide as much help as we can to get this corrected.