Company Response Review Report Review
Don't Pay Passport up Front!!

Will Ferguson Submitted this review about Passport Transport
Review made Live: 11/29/2011 5:12:00 PM
I booked an enclosed stand-by transport for a '55 Stude show car in early September, delivery no later than early October. No call, no trip, no nothing. Called in Mid October, and agreed to pay for two full price trips up front and the Stude trip up front if they would just get the Stude done. The full price trips went, the Stude, in Pennsylvania, just sits. No call, no schedule, no story, no apology, no refund, no nothing.
I requested a refund in mid November, again today. Nobody takes responsibility for the deal, nor the delivery estimate, or the reason for the delay.
This company is not the old Passport, believe me. They are just brokers going by the old Passport name.
Sincerely, stay away. I am suing them, and you will end up doing the same thing.
Shipment Details
Origin State:
Pennsylvania
Pickup:
Never
Destination State:
New Mexico
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
26061
Quote or Order Cost:
$1295

Company Response
Neil from Passport Transport Submitted this response.
Response Date: 12/1/2011 12:49:00 PM
Passport Transport is NOT a broker - we own all of our equipmet. Please note the cusomer describes this move as "stand by". We moved two other cars for this customer at a non-discounted rate with no issues. The car is scheduled to be picked up next week (12/7/2011). We have offered to refund the $1,295 that was paid several times but the customer wants $1,600.