Review Report Review
Worst customer experience ever

John Submitted this review about Navi Auto Transport
Review made Live: 5/28/2025 11:53:00 AM
Navi and Bur Transportation are possibly the worst companies I've ever worked with and this has been a terrible customer experience in shipping a vehicle.   Both companies should be ashamed of their pricing, processes, and customer support. Bait and switch pricing tactics, Terrible Communications, Constant Delays, Damaged Vehicle Multiple issues related to the transport of my vehicle: Bait and switch pricing tactics: I was quoted $1,145 and was told by Navi that this price would not change.  He assured me that it was a fixed price.  Then all of the sudden the transport is scheduled and it's $1,849 because the " summer busy season has started" after only 2 weeks after the quote.  This is unethical, probably illegal and clearly bait and switch pricing. Terrible Communication: I was told I would have one to three days' notice before shipping the vehicle, yet it was called twice to say they would pick up within 24 hours.  Once the pickup occurred I was told the delivery would be on May 26th it was finally delivered on May 28th after multiple broken promises and delays. The company has no ability to estimate delivery, track the vehicle en route or make any reasonable estimate of delivery. Constant Delays: The driver first told me it was possible that he could deliver on Sunday evening, which turned into Monday morning, which turned into Monday night, which turned into Tuesday morning, which then turned into Tuesday. Then the driver stopped to pick up two other vehicles on the way after we were told it would be delivered Tuesday night. That turned into Wednesday morning.  Vehicles finally delivered on Wednesday after countless broken promises and estimates.   Damaged Vehicle on Delivery: When the vehicle was finally delivered there was damage to the gas cap cover. The driver tried to pass it off as "it fell off". I clearly have pictures from the pickup that show it intact.  I had to get on support with the dispatcher to escalate.  I negotiated a cash settlement on the spot because I knew if I went through the insurance claims process then I would just get screwed again. This has been a terrible experience with both Navi and Bur Transportation. I'll never use either company again and I'll find every online resource I can to warn other customers against using either one. A forever lost customer 
Shipment Details
Origin State:
Texas
Pickup:
On Time
Destination State:
Washington
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
20649394
Quote or Order Cost:
$1849

Car Condition
  • Vehicle was damaged