Company Response Review Report Review
False representation

Mary Submitted this review about National Auto Transport Group Inc.
Review made Live: 12/27/2013 10:52:00 AM
Contracted in 10/31/13 to have car shipped from Washingtonville, ny to Sun City Center Fla. for $650. Gave deposit of $175.00. Today 12/27/13 told it would be another $225.00. The dispatcher Mike informed me they could NOT fulfill their part of the contract. We are due to fly out on 1/02/13 and have to change plans.
Shipment Details
Origin State:
New York
Pickup:
Never
Destination State:
Florida
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
F4530414
Quote or Order Cost:
$650

Company Response
Troy Bolton from National Auto Transport Group Inc. Submitted this response.
Response Date: 12/31/2013 11:03:00 AM
This customer was offered 4 carriers by us in this industry there are no agreed upon prices due to the drivers have accept bid. Customer was rude and cursed all employees off. We have a cancel policy wich Mrs. Tardi was informed of and refused to sign the cancel policy. Customer did not want to hear that its snow bird season and rates jump up as this quote was given to mrs. tardi in october.. PLEASE BE ADVISED THAT IN THE TRANSPORT BUISNESS WE CAN NOT FORCE DRIVERS TO TAKE THE JOB...