Company Response Review Report Review
Tracking showed "delivered" for 3+ days while my car sat in a lot 4hrs away — false record, broken commitments, no accountability

Michael Submitted this review about Montway Auto Transport
Review made Live: 7/6/2026 5:02:00 PM
Booked Montway (broker, MC-611862) for Austin, TX ? Aspen, CO. $2,029 required in full, in advance. Their dispatch email confirmed carrier TK Auto Trans Inc and a delivery window of 07/03–07/04/2026. Pickup on 06/29 went fine. On 07/03 at 11:26 PM, Montway's tracking logged "Load delivered at ASPEN, CO." The car was not delivered — GPS showed it in a Denver parking lot, where it has sat for days. I notified Montway four times: by phone 07/04 (rep insisted it was delivered, citing their own false record), by chat 07/05 (agent Vinn P claimed in writing it was "updated" — false; agent Harrison B admitted the driver "marked the wrong order as delivered" and promised correction "shortly" — never happened), and by formal email 07/05 with screenshots and a 24-hour demand to cure. The false status was still live 60+ hours after first notice. On 07/06, their rep Madison confirmed same-day delivery around noon after contacting the carrier. Hours later, UZ Auto Transport — not the carrier on Montway's own tracking page — called to push delivery to 07/07. Nobody ever disclosed a carrier change or handoff. Ask any broker who actually has custody of your car; the tracking page may not tell you. Montway never contacted me proactively once. I located my own vehicle via GPS and called the lot myself. The delay has added $500+ in rental costs. A senior manager refused any refund: dates are "estimates," everything else was "human error." A false delivery record maintained for days over written notice is not an estimate. FMCSA Case #00287506 filed. Records request under 49 CFR § 371.3 submitted. Return shipment cancelled.
Shipment Details
Origin:
Austin, Texas 78746
Pickup:
On Time
Destination:
Aspen, Colorado 81611
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
3330792
Quote or Order Cost:
$2029

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 7/7/2026 12:24:00 PM
Thank you for sharing your experience. I'm sorry to hear that we did not meet your expectations. Transparency is very important to us. Due to the complex nature of auto logistics, we are unable to guarantee any specific delivery dates. All dates provided are estimates and are subject to change at a moment's notice due to weather, traffic, and other various factors. We provide complete shipping details on our website at https://www.montway.com. This information is also included in our quote and booking emails. For shippers with load restrictions, we would ask that they please inquire about our expedited service solutions.