Company Response
Jeff Solomon from
Mercury Auto Transport Submitted this response.
Response Date: 5/23/2025 1:36:00 PM
Thank you for taking the time to share your experience and for the kind words about Jesus! We're glad to hear he was able to keep you informed throughout the process and that your vehicle was delivered safely and on time.
We understand your concern about the price change. As our agents explain via phone, text, and email, the quote you receive is an estimate based on current market conditions at the time of your request. Once we receive an actual offer from a carrier, we present it to you for approval—nothing is ever charged until you’ve agreed to that final price. This transparent process is how we've successfully operated for over 18 years, and we’re committed to making sure each customer fully understands how it works.
We appreciate your feedback and thank you again for choosing us!