We’re sorry to hear about the issues you experienced with your vehicle. However, as outlined in the carrier’s response and the Bill of Lading you received on January 14th, the carrier said, "The vehicle was picked up and delivered in the same condition." The carrier also noted that the car was heavily rusted. Per industry standards, mechanical issues—including battery or electrical problems—are not covered under the carrier's insurance, as these components are not inspected at pickup or delivery. Additionally, we did not receive your response when we initially forwarded the carrier’s statement. We would have been happy to explore alternative solutions at that time. If you are still interested in discussing potential options, please feel free to contact me at jeffrey@mercuryautotransport.com or our customer service team at customerservice@mercuryautotransport.com.