Unprofessional and RUDE
Brandale
Submitted this review about
MT Olive Auto Transport
Review made Live: 9/5/2018 9:50:00 PM
BUYER BEWARE! This company used a classic bait and switch after receiving my deposit. I received a quote from Mt. Olive Auto Transport and because I was on a very strict moving deadline, I confirmed with Linda the price and timeline of auto transport. In addition to confirming the price, I also reiterated that I needed to ensure my vehicle was picked up by a certain date. She told me my request was possible, so I moved forward with placing a deposit to begin the shipping process. After two days passed and I had not heard from Linda, I reached out to her expressing concern that my car would not be picked up within my previously defined time frame. During this conversation Linda became a bit belligerent and extremely condescending saying that it was unrealistic for me to have expected my vehicle be picked up within such a short time frame. I reminded her that she did not say my time frame was unrealistic prior to receiving my deposit. Despite this negative interaction, I still decided to take my chances by continuing with the company and within the next few days, Linda found a truck to transport my car…. FOR MUCH MORE THAN THE QUOTED PRICE. I explained to her that I did not want to pay more than the original price and with an attitude, she agreed to find another truck. She eventually found a truck for the original price and I sent her an email inquiring about final payment method. Apparently, my question irritated her, as her response was very unprofessional, condescending and quite frankly, rude. She then called me yelling, telling me how difficult I was and proceeded to hang up in my face. Clearly this organization lacks in customer service, professionalism and simple courtesy. If you want to pay more than you’re quoted, have your car picked up after the promised time and get treated as if you’re a child, use Mt. Olive Auto Transport for your next auto transport. If not, RUN!
Company Response
BRIAN Martin from
MT Olive Auto Transport Submitted this response.
Response Date: 1/25/2019 5:44:00 PM
I'm sorry that you feel this way. I did my best to get your vehicle transported but you kept rejecting carriers.
