these people contracted for a terminal pickup[which was authorized by the wife] in a rush, after talking to the wife she indicated that we should have the 2 cars picked up and that the additional would be paid, at the end or delivery point they complained, so we resolved it by issuing a partial credit to them.Unfortunately no matter what you do for these people is not enough. You should notice that all the reviews are based on the same complaint- additional charges, this is because the customer refuses to read the contract and then complains afterwards. Even after we say read-read-read, that does no good, they do not read. All complaints stem from the customer not reading or questioning the contract and then complain later, the cars are always picked up on time and delivered on time, no matter what we do is no good.As a broker we cannot control the trucker. If anyone wishes we can provide a copy of the email accepting the credit and a copy of the credit given on their charge card. The customer cannot even tell the truth now, that they received a partial credit on their credit card and was sent a $500.00 gasoline redemption certificate rather than the $250.00 that we give, I guess that this was not good enough either. You can take these reviews for what they are worth, we always move the car and in a timely fashion .