Alex Falter
Submitted this review about Diesel Auto Express Review made Live: 4/18/2025 11:00:00 AM
Do not use this company!!! I shipped my car from Ohio to Tacoma Washington in March 2025. When my car was delivered to me in Washington there was a large rip in my drivers seat. The driver told me submit a claim and they would take care of it. After 20 emails back and forth the claims department refuses to do anything to take care do the damage they caused to my car. They told me to get an estimate for the repairs. Due to the location of the damage it needs a new seat cover to repair because the rip has exposed the airbag. Therefore repair shops aren’t allowed to touch it without getting a new seat cover for safety concerns. The Diesel Auto team will not accept responsibility or cover any cost for the repair.
They will respond to this saying:
1. Visible Damage: Upon review of the pick-up photograph, it is evident that the seat is already damaged, as the material is visibly compromised. A copy of the image has been attached for reference.
2. Inability to Cause Damage: It is not feasible for our driver to have caused the material damage in question.
3. Lack of Supporting Documentation: You did not provide sufficient photographs of the interior of the vehicle prior to shipping, which are necessary to substantiate the claim.
My response to them again would be:
1. "Visible damage": The fuzz on the drivers seat in the picture has nothing to do with the rip that your company caused. You can very obviously see in the picture before it was shipped that the seat was not ripped.
2. "Inability to cause damage": That statement doesn’t even make sense. Anyone one of your drivers could have easily caused the damage by anything on their belt loop moving in and out of my vehicle.
3. "Lack of supporting documentation": I took several photos of the outside of vehicle before shipment for this reason exactly. Forgive me for not thinking that your company would damage the inside.
Shipment Details
Origin State:
Ohio
Pickup:
On Time
Destination State:
Washington
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
101336
Quote or Order Cost:
$1350
Car Condition
Report Review
I would like to report this review.
Please use the drop down below to select a reason to remove this review.
Duplicate Review
Please enter the web url of the two "Duplicate" Reviews.
Bad Language
Too Short
Other Reason
Bad Language
You will need to Log In to your account.
Then you will be able to run the "Non-Customer-Review" proccess.
