Company Response Review Report Review
good experience, but

Daniel Dorsa Submitted this review about Cascade Vehicle Shipping Inc.
Review made Live: 1/20/2011 12:15:00 PM
I was very happy with the customer service of the Cascade staff.Very responsive and answered all my questions. I did not have a good feeling about the trucking company however., Pick up required me to drive to a location just off the freeway at the drivers request. Once we connected, the driver marked up a preexisting dammage report which indicated dents etc that clearly were not on a new vehicle. Thus if something had happended during transport, Im sure we would have had a fight about it. The car was delivered two days late in Boulder, but in good condition. When I called the trucking company I got a very gruff response about exactly when to expect delivery. However, the car was delivered in fine shape.
Shipment Details
Origin State:
Oregon
Pickup:
On Time
Destination State:
Colorado
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
503 7996208
Quote or Order Cost:
$750

Company Response
Terry Williams from Cascade Vehicle Shipping Inc. Submitted this response.
Response Date: 1/25/2011 5:51:00 PM
Diane ~ (360) 834-7898 ~ diane@cascadevehicleshipping.com - Dan, thank you for the review, as well as the feedback on the driver. I am sorry for your experience with him. This was unacceptable, and I apologize for that. I will definitely pass the information along to our Dispatch department so they can make sure this does not happen again. I wish you a wonderful 2011