Company Response Review Report Review
did not honor quote

TK Submitted this review about Cascade Vehicle Shipping Inc.
Review made Live: 3/15/2008 10:36:00 AM
After getting a great price quote and reading the great reviews on this site, I made a reservation with Cascade.
When I hadn't heard anything from them a few days after the reservation was made, I called them to check in. At that time they told me they had quoted too low and wanted to raise the price considerably. I was very disappointed that they not only didn't want to honor the price we agreed upon, but also that I had to call them to find out that they had no intention of shipping the car for the agreed upon amount. Besides having to pay more money, I also lost a week.
Shipment Details
Origin State:
Washington
Pickup:
Never
Destination State:
Massachusetts
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
522980
Quote or Order Cost:
$1069

Company Response
Terry Williams from Cascade Vehicle Shipping Inc. Submitted this response.
Response Date: 3/18/2008 4:01:00 AM
Cascade Vehicle Shipping offers Mr. Kindermans a very sincere apology. Mistakenly quoted for an open carrier versus an enclosed carrier is something Cascade accepts responsibility for. It was corrected as soon as it was discovered; however, we do apologize for any inconvenience this may have caused Mr. Kindermans.