Jason Little signed a contract with Auto Transporters Online to ship his vehicle from NC to FL. Meagan explained the process to him and offered him four different service plans from an economy rate to through to an enclosed rate. He was told that the economy pickup time for the route he chose was approximately 1 to 8 days. He was also offered an expedited plan with a pickup window on that route of 1 to 2 days. He wanted the lowest rate and submitted the contract signed electronically to us. He confirmed with his signature and by checking the appropriate boxes that he had read and understood the terms and conditions of the agreement. The relevant terms of the contract are included here for reference: 1.You irrevocably agree that if you cancel your order in less than 21 business days the full admin fee will have been earned and we will be entitled to charge the admin fee. 2. Please do not double book your shipping order with other companies while you have a contract with us. If another broker or trucking company not assigned by us to pickup your vehicle is listed on any trucker database as having your vehicle booked, we will automatically charge a non-refundable deposit (admin fee). Mr Little contracted with another company while we were working on his contract and then cancelled our contract four (4) days after agreeing to work within our terms and conditions telling us that he found someone else to do the job. He reneged on his word to abide by the contract that he signed. We charged the deposit at that point as allowed by both of the relevant terms mentioned above. Thereafter, he proceeded to defame our employees and our company with his ill advised and false statements in this “review”. He claims he never signed anything. We have his signed contract available for anyone to review. It is impossible for us to get an online contract from him without his electronic signature and his acknowledgement of his understanding of all the terms and conditions. We hope that you will review us on the facts – not false allegations. Thank you.