Company Response Review Report Review
Rip off company - Stay Away

K. R. Gurung Submitted this review about All Coast Auto Transport
Review made Live: 9/12/2011 12:32:00 PM
On Wednesday, June 15th, I was told my car was going to be shipped on the following Saturday. On Friday, I asked them the exact day when my car is going to be picked up. I was charged $200.00 as initial payment for towing my car. They did not tow my car and did not refund my money. My repeated calls and emails were ignored for over two months. I had to find another company to tow my car. I filed a report to BBB, but looks like the BBB is not able to do anything. I am looking for other options.
Shipment Details
Origin State:
Virginia
Pickup:
Never
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
BBB CASE#: 90108610
Quote or Order Cost:
$200

Company Response
Helen Stabile President from All Coast Auto Transport Submitted this response.
Response Date: 9/12/2011 2:36:00 PM
This client cancelled after a carrier/driver was dispatched because he then demanded his car be picked up on an EXACT day of his choice. Since we are dealing with drivers that are picking up and delivering up to 9 cars on a truck from multiple pick and drop off locations, we cannot and do not GURANTEE pick up or delivery dates. Not only did we explain this to this customer, it is clearly written in both our Agreement as well as in our Terms & Condtions BOTH signed by this customer PRIOR to processing this order. Please note the small green symbol near the person wrting this complaint. If you click on it you will see the customer has indicated he has been or plans on being compensated for placing this complaint against us.