The day prior to having the vehicle picked up I received a call saying that there were not going to be any trucks in my area to pick up my car and my deposit would be refunded. After asking what could be done for the broker to fulfill his end of our agreement he put me in touch with another carrier located in Chicago, IL.
At my expense I then had to hire two drivers to deliver the vehicle to the truck driver in Chicago. With no financial assistance from the company what so ever.
I feel that it is an unacceptable business practice to call a customer the afternoon prior to let them no that it will not be possible to have the vehicle picked up. In any business you forecast your work load. There is no way that I can comprehend the fact that he did not know there was not going to be a truck in my area. Especially due to the fact I scheduled this almost two weeks in advance.
In the future I will deal directly with a transportation company and not a broker. At least then I can hold someone accountable for the actions.
Shipment Details
Origin State:
Wisconsin
Pickup:
Never
Destination State:
Louisiana
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1039
Quote or Order Cost:
$630
Report Review
I would like to report this review.
Please use the drop down below to select a reason to remove this review.
Duplicate Review
Please enter the web url of the two "Duplicate" Reviews.
Bad Language
Too Short
Other Reason
Bad Language
You will need to Log In to your account.
Then you will be able to run the "Non-Customer-Review" proccess.
