Company Response Review Report Review
Damage and awful customer service

Jennifer Submitted this review about AMKO Automovers
Review made Live: 8/26/2014 1:05:00 PM
We brokered out the job to AMKO to ship our client's vehicle. The customer was referred to us by another client who had previously used our company as well. We were hoping for a very successful shipment and we got just the opposite. For starters, the vehicle pick up was delayed and the driver did not stay in communication with the client. The client tried to reach the driver all day the day he was scheduled to pick up the vehicle and could not reach him. After my client took off work to be available, the driver finally showed up the following day.

When the vehicle was delivered in Reading, MA there was damage done to the vehicle, specifically on the front bumper. The driver and my client tried to put the bumper back onto the vehicle together!! Awful!!

My client spoke to James in the office of AMKO and was told they would help with the cost of the repairs and that he was going to speak with his driver about the situation. James never got back in contact with my client. I have tried to get involved as well and it has been a nightmare. The company is unprofessional and is not willing to help with the cost of the damage since the driver did not mark the damage on the Bill of Lading. As a professional, the driver should know that he is responsible to mark the damage on the Bill of Lading. Now they are saying since there's no proof that the driver did the damage that they will not file a claim through their insurance. They are using this to cover their behind but in the meanwhile my client is SOL.

I would never ever use this company again and hope this review is useful to another broker or client that might be considering using AMKO as a carrier.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Massachusetts
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Order 72860-ZO
Quote or Order Cost:
$775

Car Condition
  • Vehicle was damaged
Company Response
Tina from AMKO Automovers Submitted this response.
Response Date: 1/23/2015 5:09:00 PM
Jennifer, Thank you for the business and the feedback. We strive to provide the best service possible with honesty and customer satisfaction as our top priorities. Unfortunately, we were not able to help you with this customer. Driving across country is not easy for the drivers and depending on weather, traffic, truck problems and possibly even other customers, delays can occur. I understand that it is our job to notify customers if they are any delays and we failed to do that. We have been working diligently to fix our communication problem and we have made a requirement for our drivers to check in with us every day or be penalized. Also, if customers have our number they can call us directly, in case they cannot get a hold of the driver. Regarding the damages, after investigation we found that it was not caused by our truck. The bumper was loose and the driver did help them pop it back in. When there are loose parts on the vehicle, being on an open carrier can loosen the parts even more. Our terms and conditions in the back of the bill of lading show that loose parts are excluded from claims. Thank you again for the feedback; we will use this information to improve our service in the future.