I would give a 0 if they had one. Do not work with Jesus Vega or Mercury Auto Transport under any circumstances. My car was delievered on time but was damaged along the way with about $3,000 worth o [More]
Mercury Auto Transport - We’re sorry to hear about the issues you experienced with your vehicle. However, as outlined in the carrier’s response and the Bill of Lading you received on January 14th, the carrier said, "The vehic...
This company scammed me. We scheduled an auto transport, signed a contract, sent a deposit, then the coordinator Jim cancelled the shipment and said he would issue a refund, but hasn't. It's been near [More]
Mercury Auto Transport - We take allegations like this very seriously and want to ensure that every customer receives the service they were promised. Please note that we do not engage in fraudulent practices, and our goal is ...
Paid service charge to Scott to hire a driver to move backhoe from Lake Luzerne NY to Carlstadt, NJ .
Sent my son to the property 200 miles away, to open yard and load backhoe and the driver never sho [More]
Mercury Auto Transport - We sincerely apologize for the inconvenience caused by the carrier's failure to follow through as communicated. While we make every effort to ensure smooth coordination, we rely on the information pro...
I will never use or recommend Mercury Transport to anyone. Unreliable, untrustworthy, shady business practices! We gave our logistics broker a 2 week window. Twice he called trying to schedule pickup [More]
Mercury Auto Transport -
I apologize for the incredibly frustrating experience you had. Our agent did have multiple carriers available for you. Kris made several attempts to contact you via text, email, and phone to get you...
Piss poor service. An absolute disaster from start to finish. When I initially booked, I awaited contact for vehicle pickup. I received a call with only a 15 minute warning that they could come, a cal [More]
Mercury Auto Transport - I'm sorry to hear about your experience. It's incredibly frustrating to deal with such poor communication and service. Delays can be understandable, but your agent's lack of communication and unresp...
Car was scratched pretty good upon delivery. Contacted Mercury and had I known that I had to do all the leg work to get the issue resolved I would have never contracted with them. Make sure you know h [More]
Mercury Auto Transport - s the broker, we are only here to provide documentation and facilitate communication between the responsible parties. We are the middleman and in no way responsible for anything that happens without u...
My personal experience was plagued with issues and would not recommend the broker services offered by Mercury.
Carrier communication - Assigned carrier did not convey status(es) and did not talk to [More]
Mercury Auto Transport - I am sorry to hear that your recent experience with our company did not end well and I apologize for your carrier's delays for whatever reason they had, but there seems to have been a definite miscomm...
Dean was very quick to respond to my inquiry. Immediately upon confirming my quote, he then says that they can not honor the quote dues to elevated gas prices. Hard Pass.
Mercury Auto Transport - Hi Ryan,
I am sorry about the misunderstanding as Dean tried to explain to you how auto transport works. A Quote is an estimate, not a guaranteed look in price until we get it posted on the national...
I asked for a quote about a year ago and repeatedly get emails after asking repeatedly to be removed from email list. Because they haven't responded to my request to be removed from the email list and [More]
Mercury Auto Transport - Hi Jennifer, We wouldn't want you to feel you are being spammed. We hate it too. Please feel free to scroll down toward the end of the email and click unsubscribe. You can send me a message with your...
This business was non responsive to any of my communications. Many emails and texts Andrew Patrick but no response. They finally got me a driver charging $400 more than their initial quote. The contra [More]
Mercury Auto Transport - As I said when we spoke on the Phone. 14. If you place an order with us, you have the option to cancel any time prior to your vehicle being assigned to a transporter. If your vehicle is dispatched to...
