I would not use Mercury Auto Transport. This was my first time using an auto transport company. I went online and requested quotes from a few. Joe Kelly sent many emails and seemed honest and trust [More]
Mercury Auto Transport - We’re sorry to hear that your first time using an auto transport service didn’t meet your expectations.
When you placed your order a month ahead of your preferred pickup date, we based the initial ...
I would give a 0 if they had one. Do not work with Jesus Vega or Mercury Auto Transport under any circumstances. My car was delievered on time but was damaged along the way with about $3,000 worth o [More]
Mercury Auto Transport - We’re sorry to hear about the issues you experienced with your vehicle. However, as outlined in the carrier’s response and the Bill of Lading you received on January 14th, the carrier said, "The vehic...
This company scammed me. We scheduled an auto transport, signed a contract, sent a deposit, then the coordinator Jim cancelled the shipment and said he would issue a refund, but hasn't. It's been near [More]
Mercury Auto Transport - We take allegations like this very seriously and want to ensure that every customer receives the service they were promised. Please note that we do not engage in fraudulent practices, and our goal is ...
Paid service charge to Scott to hire a driver to move backhoe from Lake Luzerne NY to Carlstadt, NJ .
Sent my son to the property 200 miles away, to open yard and load backhoe and the driver never sho [More]
Mercury Auto Transport - We sincerely apologize for the inconvenience caused by the carrier's failure to follow through as communicated. While we make every effort to ensure smooth coordination, we rely on the information pro...
I will never use or recommend Mercury Transport to anyone. Unreliable, untrustworthy, shady business practices! We gave our logistics broker a 2 week window. Twice he called trying to schedule pickup [More]
Mercury Auto Transport -
I apologize for the incredibly frustrating experience you had. Our agent did have multiple carriers available for you. Kris made several attempts to contact you via text, email, and phone to get you...
Piss poor service. An absolute disaster from start to finish. When I initially booked, I awaited contact for vehicle pickup. I received a call with only a 15 minute warning that they could come, a cal [More]
Mercury Auto Transport - I'm sorry to hear about your experience. It's incredibly frustrating to deal with such poor communication and service. Delays can be understandable, but your agent's lack of communication and unresp...
Car was scratched pretty good upon delivery. Contacted Mercury and had I known that I had to do all the leg work to get the issue resolved I would have never contracted with them. Make sure you know h [More]
Mercury Auto Transport - s the broker, we are only here to provide documentation and facilitate communication between the responsible parties. We are the middleman and in no way responsible for anything that happens without u...
My personal experience was plagued with issues and would not recommend the broker services offered by Mercury.
Carrier communication - Assigned carrier did not convey status(es) and did not talk to [More]
Mercury Auto Transport - I am sorry to hear that your recent experience with our company did not end well and I apologize for your carrier's delays for whatever reason they had, but there seems to have been a definite miscomm...
