Whatever you do - do not use auto star. The contractor they assigned the job to tried to scam me. First they told me that the truck broke down so they were a day late, then they called me at 6 am tell [More]
Avoid this agency by all means. For one the person Carlos or whatever his name is, phone number 786-725-2239 was very rude and got upset when I said I was quoted less. SIGNIFICANTLY LESS. Don't use th [More]
AutoStar Transport Express - Thank you for your feedback. We sincerely apologize for the experience you’ve described. Your input is important to us, and we will take it into account as we work to improve our services.
Our experience with Auto Star could not have been more seamless.
Immediate, helpful, and friendly responses.
Incredibly quick turnaround and the best and most dependable service and communication.
W [More]
AutoStar Transport Express - From Steven Miller @ 786-871-0071: Hello Mr. Pavinelli, Thank you for such an amazing review! much appreciated. We pride ourselves on great customer service from our office and the carriers’ drivers. ...
To Whom It May Concern, my name is Mark Smith. I am writing this review to strongly recommend to not use AutoStar for your vehicle hauling needs. First, I want to say the company’s transport coordin [More]
I recently used AutoStar Transport Express to ship my car from NY to TX, and it was a very disappointing experience. Initially, the sales representative, Demitri, offered a seemingly great deal and pr [More]
AutoStar Transport Express - Thank you Raghu for taking the time to share your feedback about your recent experience with AutoStar Transport Express. We are genuinely sorry to hear about the difficulties you faced during the ship...
When they picked up my car all my features and windows worked. When I got it back my passenger-side mirror was facing nearly at the ground, I fixed that by hand.
Then I found my passenger side windo [More]
AutoStar Transport Express - We would like to take the opportunity to apologize if there was any alleged damage done during transport by the assigned carrier. The customer has left out THE most important key detail. The customer ...
Tony lies about timing, then day of shipment hides. We made 22 calls and Mark the owner is why car transport has terrible name. They are rude and expensive. Save your money. They screwed a young veter [More]
spoke to a rep. on Friday for a pick up on Saturday he told me they would get a driver as soon a possible low and be hold that wont start till Monday it is now Tuesday still no car asked for a refund [More]
I just got down here yesterday and my 4 runner has 2 symmetrical dents in the back I believe it’s from the back gate of the towing trailer it was the last car loaded I have pictures I need a phone cal [More]
I recently had the unfortunate experience of having my car towed from one location to another, and I must say that I am extremely disappointed with the level of customer service provided. The entire p [More]
Delivered late at night and did not tell me they had wrecked the rear right panel of my truck. But he came me with a sob story about him getting stuck so I went ahead and paid but the next morning I [More]
When I called, I asked if this was the direct to the company Auto Star. not a broker. They told me my car would be in Florida by the weekend. However, after they took the initial deposit (brokers fee) [More]
AutoStar Transport Express - From Edwin Meffe @ 786-228-5364 or 888-802-8250 Ext. 2229: Hi Tere! I am sorry to hear that your transport was not the best... Should you ever need transport please contact me. 786-228-5364 or 888-802...
I contracted Auto Star to move a car from RI to Kansas City. MO for an action. I signed an agreement and was guaranteed that my vehicle would arrive in Kansas City by the two-day window for the weeke [More]
AutoStar Transport Express - We apologize that a suitable carrier was not located in the contracted time frame, and as per our 100% MONEY BACK GUARANTEE, a full refund has been issued.
Buyer beware: their contract is completely open ended for them. The salesperson (Sofia Wolf) said they would pick up the vehicle I had purchased the next day. This was on a Thursday. The car needed to [More]
Unprofessional lying company. They steal a huge chunk of money for a deposit and don’t give it back after they lie saying that they will pick up the next day. No service, no communication, nothing. To [More]
AutoStar Transport Express - Thank you for sharing your feedback with us. We apologize for any frustration or inconvenience you've experienced. We understand your concerns regarding the deposit, and we'd like to provide you with ...
I want to share my extremely disappointing experience with AutoStar Transport Express LLC. I recently used their services for a round trip vehicle transportation from MA to CO, and the entire process [More]
I've always used Bears Transport but I thought I would try Auto Star because they were cheaper BIG MISTAKE. I told them I needed my car picked up between May 10th-May 12th because I was flying out on [More]
AutoStar Transport Express - Our apologies that a carrier was not located in the time frame that the customer wanted, however they did agree to allow us 5 business days to locate and assign a carrier and cancelled the order after...
The driver did not have the proper equipment to unload my truck off of his trailer, it fell about a foot into the ground on the right side. Terrible.
AutoStar Transport Express - We have spoken to the carrier concerning the alleged damage, and were told that upon delivery, the customer himself insisted on unloading the vehicle himself and this is how the vehicle was damaged. ...
CUSTOMER BEWARE!
They sounded very professional.
I should have seen the red flag when they immediately charged me more money than quoted. I think it's safe to say they take advantage of desperation. [More]
AutoStar Transport Express - Customer has left out a very key detail concerning her order. Customer was quoted, and booked based on an operable vehicle. We assigned the carrier GTA Auto LLC to pick up the vehicle on the very firs...
If you value your money, go somewhere else. Noah Salvini has the process of taking your money down. First they start by giving you the lowest quote. Then they tell it to put a deposit down of $250, th [More]
AutoStar Transport Express - Our sincerest apologies that a suitable carrier was not located in the 5 day contracted time frame. Cx had the option at the end of his contracted dates to cancel and receive a full refund, but he ask...
The price was decent. The communication was poor. Multiple days passed before i knew what day my vehicle was being transported. Then I spent several hours waiting to hear back from the driver who t [More]
AutoStar Transport Express - From Sean Hancock 786 228 5243 or 888 802 8250 ext4219: Thank you Jennifer for the feedback, much appreciated. We received your order on the Friday with a guaranteed dispatch within 5 business days....
Worst experience I’ve ever had shipping a car. Edwin lied to me about the cost, then the dispatcher lied to me about when the driver would be picking up the vehicle. I used another Company that had my [More]
AutoStar Transport Express - We are very sorry that the customer did not have the same 5 star experience we are accustomed to providing. We assigned a carrier for pickup, and unfortunately they had a delay of two days, and cust...
I worked with Edwin who stated that he could have my vehicle picked up the same day I booked. Once I booked my appointment and paid my deposit, they tried to up the price on me. When I didn’t agree th [More]
AutoStar Transport Express - We are very sorry to hear Mr. Trevino feels they did not have a good experience with us, but we believe it is imperative that we should clarify a few things. Mr Trevino placed his order on 1/27/2023. ...
Based on my experience, Autostar Transport is too high in cost compared to other transportation companies. Shop around ana compare costs first, and 'Do not give Autostar a deposit', you will not get [More]
AutoStar Transport Express - This customer placed an order with us back in April of 2022. They cancelled that order while still under contract. As a courtesy to the customer we offered them credit. In October they placed anoth...
I called Nov 11m 2022 to schedule my car being pick up in Ohio and delivered in Orlando on Dec 28. I gave them a $350 deposit. Will Dec 28 came and went. I kept getting emails and texted saying the [More]
